Refund policy

Read the offer before you enrol

Before an enrolment is available, the course page or checkout should state the format, access period, included materials, price, and any terms that apply to that specific learning experience.

If an important detail is not published, do not assume a particular access length, update schedule, live support level, or refund window. Ask for clarification through an official channel once one is available.

How a fair review starts

A refund review should begin with the learner's experience of the specific offer. The aim is to understand what was described, what access or delivery was provided, and whether a practical solution is available.

A request may be considered where access did not work as described, a material delivery issue cannot be resolved, or the course information was materially inaccurate.

• Name the course or service involved.
• Include the enrolment date and a short description of the issue.
• Keep relevant confirmation or access information available for the review.
• Give MiaSkills a reasonable opportunity to understand and address a delivery problem.

What may affect the review

A review should consider the delivery model fairly. For example, access already provided, completed live participation, downloaded materials, or work already delivered may be relevant to the outcome.

These considerations are not a substitute for clear offer-specific terms. When a course is live, its published terms should say what applies to its format.

How to request help

Use the official support route published for the relevant offer. At present, the contact form on this website is a local browser preview and does not send information, so it cannot receive a refund request.

Once a live channel is published, share only the information needed to identify the enrolment and explain the issue. Do not send passwords, full payment details, or unrelated sensitive data.

What this page does not promise

Learning outcomes depend on participation, context, and practice. MiaSkills does not promise a specific job outcome, financial result, or performance from a third-party AI tool.

This is a pre-launch information page, not a statement of a fixed refund period or legal entitlement. The version and terms shown before enrolment should be the terms that apply to that offer.